DELIVERY/SHIPPING POLICY:

Standard shipping (within the continental US) will be charged for standard ground shipping & handling.

Any orders submitted on Saturday and Sunday will be processed on the following business day. Please allow up to 2 full business days for your order to be processed, picked, packed, and shipped. Please allow 5-14 business days for standard ground shipping delivery.

RETURN, REFUND, AND EXCHANGE POLICY:

Due to the personal-care nature of our skincare products, all sales are final. We do not accept returns or exchanges and do not issue refunds once an order has been placed.

Please review your order carefully before submitting it. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at wellness@grayceegami.com. Include your order number and clear photographs of the product and packaging so we can review the issue.

Approved claims for damaged, defective, or incorrect items may be resolved with a replacement or other appropriate remedy at our discretion. Shipping charges are non-refundable.

CANCELLATION POLICY:

Our order fulfilment and shipping systems are designed to process orders quickly and efficiently. We begin processing your order immediately after it is submitted. Therefore, orders cannot be cancelled or modified after submission. If we are unable to fulfil or ship your order, you will be notified and refunded for the unavailable item.

TERMS & CONDITIONS OF SALE:

All purchases of products through this website are expressly subject to our standard Terms and Conditions of Sale.

CHANGES:

We reserve the right to change our policies and promotional terms at any time, and without prior notice.

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